Privacy Policy

O'Hare Limo Service ("we," "us," or "our") operates this website and provides chauffeured car service to and from Chicago O'Hare International Airport (ORD) and across Chicagoland. We respect your privacy and are committed to protecting your personal information. By using our website or booking a ride, you agree to the practices described in this Privacy Policy.

1. Information we collect

We collect only the information needed to provide and improve our service. This includes:

• Contact details you give us - your name, phone number, and email address.
• Trip details - pickup and drop-off addresses, dates and times, number of passengers and bags, vehicle preference, and any special requests.
• Flight information - your airline and flight number, when provided, so we can track arrivals and time your pickup.
• Payment information - processed securely by our third-party payment processor; we do not store full card numbers on our own systems (see Payment processing).
• Communications - the content of calls, texts, emails, and form submissions you send us.
• Website and device data - basic technical information such as IP address, browser type, pages viewed, and referring links, collected automatically through cookies and analytics tools.

2. How we use your information

We use your information to:

• Provide, schedule, and complete your transportation, and dispatch your chauffeur;
• Track flights and adjust pickups for delays, early arrivals, and diversions;
• Send booking confirmations, reminders, and day-of trip updates;
• Process payments and issue receipts;
• Respond to your questions and provide customer support;
• Maintain corporate accounts and billing where applicable;
• Improve our website, services, and customer experience; and
• Comply with legal obligations and protect against fraud or misuse.

3. Booking and flight information

When you book a ride, the details you provide are used to plan and carry out your trip and are shared with the chauffeur and dispatch team assigned to you. If you provide a flight number, we use real-time flight data from third-party sources to monitor your arrival or departure and time your service accordingly. You can decline to provide a flight number, though it helps us serve arrivals more reliably.

4. Text messaging (SMS)

If you give us your mobile number, you consent to receive service-related text messages about your reservation - such as confirmations, chauffeur details, and arrival updates. Message and data rates may apply, and message frequency varies by trip. You can opt out of texts at any time by replying STOP, or reply HELP for assistance. Opting out of texts will not affect your ability to book by phone or email. We do not sell your phone number, and we do not send marketing texts without your consent.

5. Payment processing

Payments are handled by reputable third-party payment processors that are responsible for securely capturing and processing your card information. We do not store your full payment card number on our systems. Your use of payment features is also subject to the privacy practices of the applicable payment processor.

6. Cookies and analytics

Our website uses cookies and similar technologies to remember preferences, keep the site working properly, and understand how visitors use it. We may use analytics services (such as Google Analytics) that set cookies and collect aggregated usage data to help us improve the site. Most browsers let you refuse or delete cookies through their settings; some site features may not work as well if you disable them.

7. How we share information

We do not sell your personal information. We share it only as needed to operate our service or as required by law, including with:

• Chauffeurs and dispatch assigned to your trip, to complete your ride;
• Service providers who support our business - for example, payment processors, flight-tracking and software providers, and communications tools - under appropriate confidentiality obligations;
• Affiliated operators where a trip is fulfilled in partnership, limited to what's needed for that trip; and
• Legal and safety recipients, when required by law, subpoena, or to protect the rights, property, or safety of our customers, the public, or our business.

8. Data retention

We keep personal information for as long as needed to provide our services, maintain business and accounting records, resolve disputes, and meet legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please contact us right away if you believe your information has been compromised.

10. Your choices and rights

You may:

• Request access to, correction of, or deletion of the personal information we hold about you;
• Opt out of text messages by replying STOP, or unsubscribe from any emails;
• Adjust your browser's cookie settings; and
• Ask questions about how your information is handled.

To make a request, contact us using the details below. Depending on your location, you may have additional rights under applicable privacy laws, and we will honor those rights as required.

11. Children's privacy

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

12. Third-party links

Our website may link to third-party sites and tools (for example, airport or flight-status resources). We are not responsible for the privacy practices or content of those sites; we encourage you to review their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes may be highlighted on our website. Your continued use of our website or services after an update means you accept the revised policy.

14. Contact us

Questions about this Privacy Policy or your information? We're happy to help.

See also our Terms of Service.